Support Channels

The Scientific Computing Service (SCI-uc) provides technical support to users in University of Cantabria research groups affiliated with the service, and to external research groups with an active collaboration agreement. Support covers mainly:

  • technical issues
  • resource operations
  • procurement requests and purchasing advice
  • service-related questions

Contact channels

Use email for most questions and incident reports, or submit and track requests (RT) through the HelpDesk:

You can use either channel to submit an incident, service request, or question. To check the status of an open case, use the HelpDesk. Emails usually generate a HelpDesk ticket automatically.

Information to include

Include the following details in your support request:

  • The affected resource, such as a cluster, server, storage system, or application.
  • A clear, detailed description of the issue or requested action.
  • The associated research project or group, if applicable.
  • Your contact information.

Alternative channels

Alternative contact channels are currently UNAVAILABLE. Please use email or the HelpDesk for support requests. Accurate and complete information helps the SCI team resolve them efficiently.